ROSELVIATS / INFORMATION & SUPPORT
Custom Order Terms
A request starts a discussion
Custom phone cases are arranged through customer service. Availability depends on your exact device model, requested artwork and production requirements. Sending an enquiry, image or draft does not mean that a custom order has been accepted.
Written scope and price
Before committing, review the agreed design scope, device model, quantity, USD quotation, any proof or revision arrangements and estimated timing. Only the work expressly included in the proposal is included in the price. Additional design changes may require a new quotation, which must be agreed before work proceeds.
Your artwork and permissions
You must have the rights or permissions needed for artwork you ask us to reproduce. Do not send confidential third-party material or unauthorized trademarks. We may decline requests that appear unlawful or infringe rights. Providing an image does not transfer your ownership to us; we use it to assess and fulfil the agreed request.
Proofs and approval
Where a proof is offered, check spelling, placement and the exact device model carefully. Screen colors are a guide and may differ from the finished item. We will explain any proof and approval process before you commit. Requests to change approved artwork may affect price and timing.
Cancellation and remedies
Contact us promptly about cancellation or corrections. The available options depend on the stage of design and production and the terms disclosed before purchase. Any personalized-item restriction must be communicated before the order is accepted. Rights relating to defective, incorrect or legally nonconforming goods remain intact.
Timing and delivery
The Shipping Policy explains standard preparation and carrier transport as separate stages. If your custom request requires additional design or approval time, customer service must clarify that before purchase. We do not guarantee an unconfirmed deadline.